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Warranty
Something wrong with your order? We will resolve it. Because every transfer is made to order, a few clear rules apply.
Quality guarantee
Production error or a deviation from your approved file? We will reprint your order free of charge.
Shipping
Has your order been lost in transit? We will make sure it is reproduced as quickly as possible.
Quality control
We check every file before production, so that most issues do not arise.
Eligible
- Visible production or print defect
- The print differs from your approved file
- It arrived damaged in transit
- The wrong quantity or wrong product was delivered
Not eligible
- Error in your submitted file (spelling, color, size)
- Incorrectly applied (pressed too hot, or peeling too soon)
- Change of mind on custom work, it was made specially for you
- Colour differences: what you see on your screen differs from the printed result
How to submit a complaint
1
Report within 7 days
Contact us within 7 days of receiving your order via the contact form or email.
2
Send your order number + photo
With a clear photo of the problem, we can assess it immediately.
3
We will resolve it
A free reprint or refund is usually arranged within one business day.