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Returns and warranty
Is there something wrong with your order? We will of course try to resolve it. As every transfer is made to order there are some rules though.
Guarantee on quality
Production error or a deviation from your approved file? We will reprint your order free of charge, or refund you in full. Whatever works best for you.
24 h or free
If we weren't able to produce your order within 24 hours on business days, we will cover the shipping costs.
Free quality control
We check every file before production, to ensure most problems never even occur.
Valid complaints
- Clearly visible production or printing errors.
- The print differs from the print file you approved
- Your order got damaged during transport
- The wrong quantity or wrong product got delivered
Not valid
- Error in the file you submitted (e.g. spelling error, wrong color, wrong size)
- Not applied according to to guidelines (e.g. pressed too hot, peeling too soon)
- Last minute changes on custom jobs that were made just for you.
- Color differences from converting the file to CMYK on your end (keep in mind that your screen colors differ from CMYK colors)
How to submit a complaint
1
Report your complaint within 7 days after delivery
Contact us within 7 days after receiving your order through our contact form or via email.
2
Include the order number + clear photos
Clear photos will make it easier for us to immediately assess the complaint.
3
We will resolve it
A free reprint or refund is usually arranged within one business day.