Privacy policy

Your privacy matters to DTF.nl. We comply with applicable privacy law, including the General Data Protection Regulation (GDPR). This means we:

Your data is safe with us and we will always use it carefully. This privacy statement explains what Drukbaas B.V., trading as DTF.nl, does with information we learn about you.

If you have questions or want to know exactly what we keep about you, contact us using the details at the bottom of this page.

• Record our purposes clearly before we process your personal data, through this privacy statement
• Store as little personal data as possible, and only the data needed for our purposes
• Ask for explicit consent where consent is required
• Take appropriate security measures to protect your personal data, and impose the same obligations on parties that process personal data for us
• Respect your rights, including the right to access, correct, or delete personal data we process about you

Some parts of our service require you to register first. You then provide information about yourself. We use that to create an account you can sign in to with your email address and a password of your choice.

We need this data to perform the contract we enter into with you. We keep this information until you close the account, so you do not have to re-enter it and so we can contact you when needed. You can update information through your account at any time.

• Name and address details
• Phone number
• Billing address
• Email address
• Payment details
• IP address

When you place an order, we use your personal data to fulfil it. We may share your personal data with our delivery partner so the order can be delivered. We also receive payment information from your bank or payment provider.

We need this data to perform the contract we enter into with you. We keep this information until your order is completed. Certain customer and invoice data is kept longer because of statutory tax retention rules.

• Name and address details
• Phone number
• Billing address
• Email address
• Payment details
• IP address

We send a newsletter with news, tips, and information about our products and services. We do this on the basis of your consent. We keep this information until you unsubscribe.

You can unsubscribe at any time. Every newsletter includes an unsubscribe link.

• Name and address details
• Email address
• IP address

In the customer portal you can manage orders, files, and account details. We keep a record of what you did and when, so there is evidence of it. We do this to perform the agreement. We keep this information until the end of our service to you.

• Name and address details
• Phone number
• Billing address
• Email address
• Payment details
• IP address

You can use the contact form to ask questions or make requests. We do this on the basis of your consent, or because it is necessary to respond to your request. We keep this information until we are sure you are satisfied with our reply.

• Name and address details
• Email address
• IP address

We keep statistics on how our website and services are used. We use those statistics to improve our service. We may combine data so we can inform you more relevantly. If you do not want this, you can always tell us.

We do this on the basis of your consent or our legitimate interest in improving the service. We keep this information for one year.

• Name and address details
• Phone number
• Email address
• IP address

We may want to tell you about offers and new products or services. We may do this by email or via social media.

You can object at any time. Every email includes an unsubscribe link. You can also manage this through your account.

Except for parties needed to provide the services described above, such as payment providers, shipping partners, and hosting, we do not share your personal data with other companies or institutions unless we are legally required to do so.

Our website uses cookies. Cookies are small files in which we can store information so you do not have to enter it every time. They can also show us that you are visiting again.

You can disable cookies in your browser, but some parts of the website will then no longer work properly.

We have agreements with other companies that place cookies. Even so, we do not have full control over what they do with those cookies themselves. Please also read their privacy statements.

We use Google Analytics to see how visitors use our website. We have a data processing agreement with Google, which sets out what they may record. We allow Google to use information obtained through Google Analytics for other Google services. We do not have Google anonymise IP addresses.

Protecting personal data is important to us. We make sure your data is properly secured. We keep adjusting our security and watch for what could go wrong.

When our service changes, we will also update this privacy statement. Always check the date at the top of this page and look regularly for new versions. We will do our best to let you know about changes.

If you have questions or want to know which personal data we hold about you, you can always contact us. See the contact details below.

Please always make clear who you are, so we can be sure we are not changing or deleting data belonging to the wrong person.

We will in principle fulfil your request within one month. This period may be extended because of the specific rights involved or the complexity of the request. If we extend the period, we will let you know in time.

• An explanation of which personal data we have and what we do with it
• Access to the exact personal data we hold
• Correction of errors
• Deletion of outdated personal data
• Transfer of personal data to another party
• Withdrawal of consent
• Restriction of a particular processing activity
• Objection to a particular use

If you want to complain about how we use your personal data, you can email support@dtf.nl. We handle every complaint internally and will keep you informed.

If you feel we are not helping you properly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).