Terms and conditions

These are our terms and conditions. They always apply when you use or place an order through our website. The terms contain important information for you as a buyer. We recommend saving or printing them so you can read them again later.

• Drukbaas B.V.: established in Maassluis and registered with the Dutch Chamber of Commerce under number 87540339, trading as DTF.nl.
• Website: the website of Drukbaas B.V., available at dtf.nl and all associated subdomains.
• Customer: the customer who, whether or not acting in the course of a profession or business, enters into an Agreement with Drukbaas B.V. and/or has registered on the Website.
• Agreement: any arrangement or agreement between Drukbaas B.V. and the Customer, of which the Terms and Conditions form an integral part.
• Terms and Conditions: these present terms and conditions.

• These Terms and Conditions apply to all offers, Agreements, and deliveries of Drukbaas B.V., unless expressly agreed otherwise in writing.
• If the Customer includes provisions or conditions in an order, confirmation, or acceptance that deviate from or do not appear in these Terms and Conditions, they are binding on Drukbaas B.V. only if and to the extent Drukbaas B.V. has expressly accepted them in writing.
• If specific product or service terms apply in addition to these Terms and Conditions, those terms also apply, but in the event of conflicting terms the Customer may always rely on the applicable provision that is most favourable to them.

• All prices stated on the Website and in other materials from Drukbaas B.V. are exclusive of VAT and, unless otherwise stated on the Website, other government levies.
• If shipping costs are charged, this will be stated clearly in good time before the Agreement is concluded. These costs will also be shown separately in the order process.
• The content of the Website has been compiled with the greatest care. Drukbaas B.V. cannot, however, guarantee that all information on the Website is always correct and complete. All prices and other information on the Website and in other materials from Drukbaas B.V. are therefore subject to obvious programming and typographical errors.
• Drukbaas B.V. cannot be held responsible for (colour) deviations resulting from display quality.

• The Agreement is formed when the Customer accepts the offer of Drukbaas B.V. and meets the conditions set by Drukbaas B.V.
• If the Customer has accepted the offer electronically, Drukbaas B.V. will promptly confirm receipt of that acceptance electronically. Until receipt of this acceptance has been confirmed, the Customer may dissolve the Agreement.
• If it appears that incorrect details were provided when accepting or otherwise entering into the Agreement, Drukbaas B.V. is entitled to fulfil its obligation only after the correct details have been received.
• Within legal limits, Drukbaas B.V. may enquire whether the Customer can meet their payment obligations, as well as all facts and factors relevant to entering into the Agreement responsibly. If this investigation gives Drukbaas B.V. good grounds not to enter into the Agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to performance, such as payment in advance.

• To make full use of the Website, the Customer may register via the registration form or account sign-up on the Website.
• During registration the Customer chooses a username and password to sign in after registration. The Customer is responsible for choosing a sufficiently reliable password.
• The Customer must keep login details strictly confidential. Drukbaas B.V. is not liable for misuse of login details and may always assume that a Customer who signs in on the Website is in fact that Customer. Everything that happens through the Customer’s account is the Customer’s responsibility and risk.
• If the Customer knows or suspects that login details have come into the hands of unauthorised persons, they must change the password as soon as possible and/or notify Drukbaas B.V., so that Drukbaas B.V. can take appropriate measures.

• Once Drukbaas B.V. has received the order, it will ship the products as soon as possible, subject to paragraph 3 of this article.
• Drukbaas B.V. is entitled to engage third parties in performing the obligations arising from the Agreement.
• The Website clearly describes, in good time before the Agreement is concluded, how delivery will take place and within what period the products will be delivered. If no delivery period has been agreed or stated, products will in any event be delivered within 30 days.
• If Drukbaas B.V. cannot deliver the products within the agreed period, it will notify the Customer. The Customer may then agree to a new delivery date or dissolve the Agreement free of charge.
• Drukbaas B.V. recommends that the Customer inspect the delivered products and report any defects found within a reasonable time, preferably in writing. See further the article on warranty and conformity.
• Once the products to be delivered have been delivered at the stated delivery address, the risk in those products passes to the Customer. If expressly agreed otherwise, the risk passes earlier. If the Customer decides to collect the products, the risk passes on handover.
• Drukbaas B.V. is entitled to deliver a similar product of similar quality if the ordered product is no longer available. The Customer is then entitled to dissolve the Agreement free of charge and return the product free of charge.
• Supplying the Customer’s own products is entirely at the Customer’s risk. Drukbaas B.V. cannot in any way be held responsible for damage, loss, misprints, or other consequences arising from processing products supplied by the customer. Any extra costs arising from processing or damage are fully for the customer’s account.

This article applies only to a Customer who is a natural person not acting in the course of a profession or business.

The Customer has the right to dissolve a distance Agreement with Drukbaas B.V. within 14 days of receiving the product, without giving reasons and free of charge.

The period starts on the day after the Customer, or a third party designated by the Customer who is not the carrier, has received the product, or: if the Customer ordered several products in the same order: the day on which the Customer, or a third party designated by the Customer, received the last product; if delivery of a product consists of different shipments or parts: the day on which the Customer, or a third party designated by the Customer, received the last shipment or the last part; for agreements for regular delivery of products during a certain period: the day on which the Customer, or a third party designated by the Customer, received the first product.

The Customer must bear the return costs. If those costs are higher than the regular postal rate, Drukbaas B.V. will provide an estimate. Shipping costs incurred by the Customer when purchasing the product are not included in the return costs and remain for the Customer’s own account.

During the withdrawal period the Customer will handle the product and packaging with care. The Customer will only open the packaging and use the product to the extent needed to establish the nature, characteristics, and functioning of the products. The starting point is that this inspection may not go further than the Customer would be able to in a physical shop.

The Customer is only liable for diminished value of the product resulting from handling the product beyond what is allowed in the previous paragraph.

The Customer may dissolve the Agreement by sending the model withdrawal form (digitally) to Drukbaas B.V., or by otherwise unambiguously informing Drukbaas B.V. that they are withdrawing from the purchase. In the case of a digital notification, Drukbaas B.V. will confirm receipt. After dissolution the Customer has another 14 days to return the product. It is also possible to return the product immediately within the cooling-off period, provided the model withdrawal form or another unambiguous withdrawal statement is enclosed.

Products can be returned to: Drukbaas B.V., Elektraweg 5, 3144 CB Maassluis.

Amounts already (pre)paid by the Customer will be refunded as soon as possible, and in any event within 14 days after dissolution of the Agreement, in the same way as the Customer paid for the order. If the Customer chose a more expensive delivery method than the cheapest standard delivery, Drukbaas B.V. does not have to refund the extra costs of the more expensive method. Unless Drukbaas B.V. offers to collect the product itself, Drukbaas B.V. may wait to refund until it has received the product or the Customer has demonstrated that they have returned the product, whichever is earlier.

The Website clearly states, in good time before the Agreement is concluded, whether the right of withdrawal applies and any preferred procedure.

The right of withdrawal does not apply to products made by the trader according to the Customer’s specifications, or to products that for reasons of health protection or hygiene are not suitable for return and whose seal has been broken after delivery.

• The Customer must pay Drukbaas B.V. using the payment methods indicated in the order process and, where applicable, on the Website. Drukbaas B.V. is free to choose which payment methods to offer and these may change from time to time. In the case of payment after delivery, the Customer has a payment term of 14 days starting the day after delivery.
• If the Customer does not meet their payment obligation(s) on time, then after Drukbaas B.V. has pointed out the late payment and granted the Customer a 14-day period to still meet the payment obligations, and payment is still not made within that 14-day period, the Customer owes statutory interest on the outstanding amount and Drukbaas B.V. is entitled to charge the extrajudicial collection costs it has incurred. These collection costs are at most: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; and 5% on the next €5,000, with a minimum of €40. Drukbaas B.V. may deviate from these amounts and percentages in the Customer’s favour.
• Any objections relating to an invoice must be notified to Drukbaas B.V. in writing, with proper reasons, no later than fourteen (14) days after the invoice date. After this period the invoice is deemed approved by the Customer and the right to object lapses. Submitting a dispute does not release the Customer from the obligation to pay the undisputed part of the invoice on time.

• This article applies only if the Customer is not acting in the course of a profession or business. If Drukbaas B.V. gives a separate warranty on the products, that warranty applies, without prejudice to the foregoing, to all types of Customer.
• Drukbaas B.V. warrants that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations existing on the date the Agreement was formed. If specifically agreed, Drukbaas B.V. also warrants that the product is suitable for other than normal use.
• If the delivered product does not conform to the Agreement, the Customer must notify Drukbaas B.V. within a reasonable time after discovering the defect.
• If Drukbaas B.V. considers the complaint well-founded, the relevant products will, after consultation with the Customer, be repaired, replaced, or reimbursed. The maximum reimbursement is, subject to the article on liability, equal to the price paid by the Customer for the product.

• Drukbaas B.V. warrants that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations existing on the date the Agreement was formed. If specifically agreed, Drukbaas B.V. also warrants that the product is suitable for other than normal use. Otherwise the product is suitable for normal use.
• If the delivered product does not conform to the Agreement on delivery, the Customer must notify Drukbaas B.V. within 5 days of delivery at the latest. If the Customer fails to do so, they can no longer claim repair, replacement, etc. if the product was delivered defective.
• If Drukbaas B.V. considers the complaint well-founded, the relevant products will, after consultation with the Customer, be repaired, replaced, or (partly) reimbursed.

• If the Customer has a complaint about a product (under the article on warranty and conformity) and/or about other aspects of Drukbaas B.V.’s service, they may submit a complaint to Drukbaas B.V. by phone, email, or post. See the contact details at the bottom of these terms.
• Drukbaas B.V. will respond to the Customer as soon as possible, and in any event within 5 days of receiving the complaint. If it is not yet possible to give a substantive or final response, Drukbaas B.V. will within 5 days of receipt confirm the complaint and indicate the period within which it expects to give a substantive or final response.
• A Customer not acting in the course of a profession or business may also submit a complaint via the European Online Dispute Resolution platform at http://ec.europa.eu/odr/.

• This article applies only if the Customer is a natural person or legal entity acting in the course of a profession or business.
• The total liability of Drukbaas B.V. to the Customer for an attributable failure to perform the Agreement is limited to compensation of at most the price stipulated for that Agreement (including VAT).
• Liability of Drukbaas B.V. to the Customer for indirect damage, including in any event — but expressly not limited to — consequential damage, lost profit, missed savings, loss of data, and damage due to business interruption, is excluded.
• Outside the cases mentioned in the previous two paragraphs of this article, Drukbaas B.V. has no liability to the Customer for damages, regardless of the ground on which a claim for damages would be based. The limitations in this article lapse, however, if and to the extent the damage is the result of intent or gross negligence of Drukbaas B.V.
• Liability of Drukbaas B.V. to the Customer for an attributable failure to perform an Agreement arises only if the Customer promptly and properly notifies Drukbaas B.V. in writing of default, granting a reasonable period to remedy the failure, and Drukbaas B.V. continues to fail to perform its obligations after that period. The notice of default must contain as detailed a description of the failure as possible, so that Drukbaas B.V. is able to respond adequately.
• A condition for any right to damages is always that the Customer reports the damage to Drukbaas B.V. in writing as soon as possible, and in any event within 30 days of its arising.
• In the event of force majeure, Drukbaas B.V. is not obliged to compensate any damage suffered by the Customer as a result.

Drukbaas B.V. processes the Customer’s personal data in accordance with the privacy policy on this website.

• The Agreement is governed by Dutch law.
• Unless mandatory law provides otherwise, any disputes arising from the Agreement will be submitted to the competent Dutch court in the district where Drukbaas B.V. is established.
• If a provision in these Terms and Conditions proves to be void, this does not affect the validity of the Terms and Conditions as a whole. In that case the parties will establish a replacement provision that, as far as legally possible, gives effect to the intention of the original provision.
• In these Terms and Conditions, “in writing” also includes communication by email, provided the identity of the sender and the integrity of the email are sufficiently established.